Return and Refund Policy
At eBuyry, your satisfaction is our priority.
We offer a hassle-free return policy for 7 days from the date of delivery.
✅ Return Eligibility
To be eligible for a return:
· Product(s) must be in original condition, unused, with all tags/labels intact.
· Product(s) must pass our quality inspection during the reverse pickup.
· Product(s) from clearance sales, BOGO offers, exclusive discounts, or promotional campaigns with free gifts cannot be returned, exchanged, or refunded. T&Cs will be visible while applying coupon codes.
🎥 Important Note – Video Proof Required
- To avoid any inconvenience:
- We strongly recommend recording a video while opening/unpacking your parcel
- Ensure the video shows:
o Unopened package
o Intact stickers/labels
- This serves as proof in case of:
o Missing item(s)
o Damaged product(s)
o Tampered packaging
· Without a video, we may not be able to process your return or refund.
📝 Steps to Return a Product
1. Inform Us
Contact us within 7 days of delivery via:
📧 Email: support@ebuyry.com or
📱 WhatsApp: +91 82007 04901
Include the following details:
🆔 Order Number
🏦 Bank Details for refund:
o Account Holder Name (as per bank record)
o Bank Name
o Account Number
o IFSC Code
📃 Reason for Return
2. Reverse Pickup (If Available)
🚚 We provide free reverse pickup from your location.
🔁 Each order gets 2 pickup attempts.
🔎 Product must pass quality inspection for refund processing.
3. Self-Ship (If Reverse Pickup is Unavailable)
If reverse pickup is not serviceable for your pincode:
· Please self-ship the product to:
📍 Address:
Arth Enterprise
1001, Landmark Complex, Opp. Seema Hall,
Anand Nagar Road, Ahmedabad, Gujarat – 380015
📞 +91 82007 04901
· Don’t forget to:
o Securely pack the item
o Mention your Order ID and Registered Mobile Number on the package
o 📮 Share the courier docket/tracking number with our team
4. Refund Process
⏱️ Refunds are initiated within 48 hours after receiving the product at our premises.
💰 Full refund is provided if:
o Product is unused
o All original packaging and tags are intact
- It passes our quality check
🚚 If you self-ship, the courier charges will also be refunded upon sharing the payment bill.
🏤 We recommend using India Post - Speed Post for self-shipping. It's reliable and government-operated.
📞 Need Help?
We’re always here to assist you!
📧 Email: support@ebuyry.com
📱 Call/WhatsApp: +91 82007 04901
🕒 Working Hours: Monday to Saturday, 10:30 AM – 6:00 PM
Arth Enterprise
1001, Landmark Complex, Opp. Seema Hall,
Anand Nagar Road, Satellite, Ahmedabad, Gujarat – 380015