Order Cancellation Policy

We understand that sometimes plans change, and you may need to cancel your order. At eBuyry, we aim to make the cancellation process as smooth and transparent as possible.

🕒 1. Cancel Within 24 Hours of Order Placement

If you wish to cancel your order, please follow these steps:

📧 Email us at: support@ebuyry.com
📝 Subject line: Order Cancellation – [Your Order Number]
⏳ Ensure you email within 24 hours of placing the order to be eligible for a full cancellation.

📦 2. Cancelling After Dispatch

If your order has already been dispatched:

🚫 You may refuse to accept the delivery at the time it arrives.
📩 Inform our team by emailing support@ebuyry.com with your order number and reason for refusal.

🛍️ 3. Important Note for Personalized or Customized Orders

🎨 Orders involving personalization, customization, or made-to-order items cannot be cancelled or refunded once processing has begun.
💳 If you still wish to cancel such an order, designing charges will be deducted from your prepaid amount before issuing any balance refund.
You will be informed about the applicable charges in such cases.

📞 Need Assistance?

We’re always here to help you with your order concerns.

📧 Email: support@ebuyry.com
📱 WhatsApp/Call: +91 82007 04901
🕒 Working Hours: Monday to Saturday, 10:30 AM – 6:00 PM

Business Address:
Arth Enterprise
1001, Landmark Complex, Opp. Seema Hall,
Anand Nagar Road, Satellite,
Ahmedabad, Gujarat – 380015

💡 Your satisfaction is important to us!
Please feel free to reach out for any queries or assistance related to your order.